Kenneth's Salon & Spa
Policies
Terms of Service & Privacy Policy
Your privacy is very important to us. We collect information to provide better services to our customers. We collect the following information: your name, email address, mailing address and phone number.
Information on Children
The Children's Online Privacy Protection Act ("COPPA") requires that we notify parents and guardians about how we collect, use and disclose personal information from children less than 13 years of age. Although a parent or guardian may use the website to make an appointment or purchase a product or a gift certificate/card for a child under the age of 13, our website is not designed, nor intended, to attract children under the age of 13 and we do not collect personally identifiable information from any person that we know, or have a good faith belief, is under the age of 13.
When we disclose the information we collect to third parties
We do not sell, trade, or otherwise transfer to third parties your information unless we provide you with advance notice and you consent to such sharing of your information, except that we may share or release your information when we have a good faith belief that such sharing or release is appropriate to comply with the law, enforce our site policies, or protect the rights, property or safety of ourselves or third parties.
Return Policy for Online Purchases
At Kenneth's, we are committed to ensuring your shopping experience is as seamless and satisfying as possible. We understand that sometimes things don't go as planned, especially when it comes to shipping. That's why we offer a 14-Day Money Back Return Policy for items that are damaged in transit.
Eligibility for Returns
- Damaged Items: If your item arrives damaged, you are eligible for a return and full refund. Please ensure that you report the damage within 14 days of receiving your order.
- Proof of Damage: To process your return, we require photographic evidence of the damage. Please include images of both the damaged item and its packaging.
Return Process
- Contact Us: Reach out to our customer service team by calling us at 614.538.5800 within 14 days of receiving your order to initiate a return.
- Provide Details: Share your order number and photos of the damaged item and packaging with our team.
- Return Authorization: Once your request is reviewed, our team will provide you with a return authorization and instructions on how to send the item back to us.
- Shipping: Use the provided instructions to return the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Refund Processing: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, and a credit will automatically be applied to your original method of payment.
We appreciate your understanding and cooperation in adhering to these guidelines. Our goal is to ensure that every interaction with Kenneth's is positive and leaves you feeling confident in our products and services. If you have any questions or need further assistance, please don't hesitate to contact us.